Hi, I'm John.

• →Helped scale Roam from pre-revenue to $3M+ ARR, growing the customer base to 1,000+ companies and 30,000+ users while maintaining nearly 70% retention
• →Served as a permanent point of contact across all customer support escalations, automatically added to every support chat from day one through the full lifecycle
• →Owned the post-sales customer journey end to end, covering onboarding, implementation, rollout, adoption, and long-term success
• →Acted as the connective tissue between customers, product, engineering, sales, and executive leadership on a daily basis
• →Hosted the Makes Remote Work podcast, interviewing CEOs and Founders on distributed team strategy and remote operations

Roam is a virtual office platform built for remote and hybrid teams. Founded by Howard Lerman, it reimagines how distributed teams collaborate by creating persistent, spatial workspaces that replicate the energy of a physical office. Roam is backed by prominent investors and used by companies across tech, media, and professional services.

• →Joined Yext pre-IPO and helped implement critical IT initiatives needed before the company went public on the NYSE in 2017, growing from IT Support Engineer to Head of IT Operations over 7+ years
• →Managed a 16-person global IT operations team across multiple time zones
• →Owned IT budget including procurement and lifecycle management of enterprise software (Zoom, Slack, and others) and hardware (laptops, peripherals, AV equipment) across the organization
• →Led IT buildout for 6 global office openings (NYC, SF, Miami, London, Tokyo, DC) including Yext's 9-story NYC headquarters with a 70-person LED theater
• →Won a top performer award in 2016 for outstanding contributions to the business
• →Architected and delivered an Okta Workflows integration with Workday to fully automate employee onboarding and offboarding, reducing manual IT overhead significantly
• →Led full company migration from Zendesk to Jira Service Desk, rebuilding workflows for IT Operations and multiple other business functions from scratch

Yext is an enterprise SaaS company that helps businesses manage their digital presence across search engines, maps, and directories. Founded by Howard Lerman in 2006, Yext went public on the NYSE in 2017 and serves thousands of enterprise customers globally including major brands in retail, healthcare, and financial services.

• →Led end-to-end modernization of a critical internal business process, replacing a paper and spreadsheet-based system with a fully integrated digital platform
• →Worked directly with developers to architect and design the new system from the ground up, bridging the gap between technical teams and business stakeholders
• →Traveled nationwide to train employees across all locations on the new platform, managing change management and adoption from launch through rollout

Kimco Realty is one of North America's largest publicly traded owners and operators of open-air, grocery-anchored shopping centers. Listed on the NYSE, Kimco manages hundreds of properties across the United States and is a constituent of the S&P 500.

• →Founded and operated a full-service event planning company as a side hustle for nearly a decade
• →Managed AV, production, logistics, and client relationships for live events across New York

Imagine Events was a New York-based event planning and production company specializing in corporate and private events. The company handled end-to-end event execution including venue sourcing, AV production, logistics, and on-site management.